Niamh Brady, Senior Customer Claims Manager When a private client suffers a loss, the claims experience matters. According to Niamh Brady, Senior Customer Claims Manager, it starts with recognising the impact on the customer. “Every claim brings stress,” Niamh explains. “Even smaller incidents cause disruption, and it is important that we acknowledge that from the outset.”  For private clients, claims are usually managed through brokers. That makes collaboration essential. Ni

Underinsurance in a Bespoke World Why reinstatement values for private clients homes are becoming harder to assess Buildings underinsurance remains one of the most significant risks facing owners of high-value homes. As properties become more bespoke and technically complex, accurately assessing reinstatement cost is increasingly challenging. For brokers, this is no longer a square-footage conversation. It is a reinstatement reality check. Bespoke construction: character come

When It Matters Most: The Human Impact of Executive Claims Managers When a customer experiences a major loss, the impact is rarely just financial. A serious burglary, high‑value theft or complex claim can leave people shaken, overwhelmed and unsure where to turn. This is where Executive Claims Managers (ECMs) make a profound difference. ECMs are trusted with the most complex and sensitive claims, those where value, complexity or emotional impact demands a higher level of care

Rebuilding Is Only Half the Story Alternative accommodation: the hidden exposure in high-value property claims Alternative accommodation is one of the most underestimated aspects of private clients property risk. In high-value homes, reinstatement following a major loss often takes far longer than clients expect. Bespoke materials, specialist labour, planning requirements and supply constraints can extend rebuild timelines significantly. For homes with listed status, timefram

The Renters’ Rights Act: why legal support matters more than ever A changing landscape for landlords The Renters’ Rights Act has passed parliament and comes into force in May.  It is quite likely that many property owners will be feeling uneasy about it.    Not because they’re doing anything wrong, but because the rules feel stricter, less flexible, and are less forgiving.  Fixed terms are going, as are Section 21 ‘no fault’ evictions. There is a greater focus on processes an

Silver’s Surge & Risks of Underinsurance Silver’s Rising Financial Significance Silver has seen a notable increase in value over the past year, supported by strong industrial demand, constrained supply and increased investor interest. As a result, silver is no longer simply a stylistic alternative to gold, but a material with genuine financial significance. How Jewellery Design Trends Are Evolving This shift is influencing jewellery in several ways. Designers are increasingly

National Apprenticeship Week: Confidence, Opportunity and Real Community Impact National Apprenticeship Week celebrates those who learn while they work and the organisations that invest in their potential. Apprenticeships don’t just build skills; they build confidence, unlock ambition and strengthen communities, and at Covéa Insurance, apprenticeships are central to our commitment to social mobility. Through our Levy Transfer partnerships and a £250,000 donation to the Mayor

Philippe Domart has been appointed Chief Executive Officer, subject to regulatory approval, and will succeed Georges De Macedo on 1st of April 2026.

As 2025’s award season draws to a close, we’re thrilled to share some exciting news: Covéa Insurance has been recognised with several prestigious industry awards! These wins aren’t just trophies on a shelf, they reflect our commitment to making insurance fairer, clearer, and more inclusive for you and your customers. At the Insurance Post D&I Awards, we proudly took home: Inclusive General Insurance Product/Service of the Year The Progressive D&I Recruitment Award And we were