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Why broker advice matters in tackling SME underinsurance By Simon and Mark, Regional Underwriting Managers A digital market still needs advice The UK SME insurance market is becoming increasingly digital and price-led. GlobalData research suggests 60% of SMEs now purchase insurance online, while price is the leading purchase driver, cited by 59% of SMEs. But digital buying does not remove the need for advice. 42% of SMEs still consult a broker before buying insurance, showing

Three Ways to Build a Competitive Advantage with Technology By Keith Hector, Commercial Director, Covéa Insurance. Ask anyone in this market where competitive advantage comes from and you'll get a familiar list. Scale. Structure. Distribution. Underwriting knowledge. All of it still matters. But something else has started to move ahead of it, and it's changing how strategies get written. Keith Hector, Commercial Director, Covéa Insurance Your advantage is already sitting in y

A policy is only truly tested when a customer suffers a loss. In that moment, brokers need more than cover. They need confidence that an insurer will help them support their customer quickly, clearly and effectively. Our SME Experts claims proposition is built with this concept at its core. A commercial claim can affect far more than the damaged property or lost stock. It can disrupt trading, cash flow, employees, suppliers and customer confidence. Brokers need to know what i

Motor Trade in 2026: A Business Changing Gear, By Gary, Motor Portfolio Manager. The motor trade has always moved quickly. Today, new vehicle technology, changing customer habits and rising operating costs are increasing the pace of change. Whether a business is an independent garage, dealership, repair centre or specialist vehicle trader, the way it works may look very different from only a few years ago. Electric and hybrid vehicles are becoming more common, while cameras,

At Covéa, our people strategy has never been about programmes for the sake of programmes. It is about creating the right environment for people to do their best work, grow their confidence, feel supported when life is difficult, and understand the part they play in delivering our strategy and good outcomes for customers and brokers. I have always believed that culture is not what you say on a page, it is what people experience every day. It is the conversation with a manager

Commercial property feels steadier than it did a couple of years ago. But a calmer market can disguise a serious problem: too many buildings are still insured for less than it would cost to rebuild them. That gap is easy to miss. Rebuild cost is not the same as purchase price or market value. It includes demolition, debris removal, labour, materials, professional fees and the cost of meeting current building regulations. And while property values may rise or fall, those reins

By Sue Coffey, Personal Lines Director at Covéa Insurance Fraud is changing quickly, and protecting customers requires all of us to play our part. At our latest Covéa Network event, experts from Cifas, Shift Technology and the Insurance Fraud Bureau joined our own specialists to discuss emerging fraud threats and what brokers and insurers can do together to protect genuine customers. One of the biggest concerns is the growing acceptance of behaviour that might be dismissed as

We're delighted to welcome Scott back to Covéa Insurance as our new E-Trade Specialist Development Consultant. Scott brings more than six years of commercial underwriting experience, having previously worked across a variety of roles at Covéa Insurance, alongside earlier experience in insurance broking. With a strong technical understanding of the market and the broker landscape, he is returning with a wealth of expertise and a passion for supporting brokers and driving the

The market has settled. The risk hasn’t. Nick, ACII Chartered Insurer and Branch Manager, London Real Estate Branch, Covéa Insurance. Nick, ACII Chartered Insurer and Branch Manager I’ve been close to the real estate market long enough to know that when things look like they’ve calmed down, that is usually the moment to look a bit harder. Commercial property does feel steadier than it did a couple of years ago. Most of the repricing has worked its way through, investment is m

We're delighted to welcome Lucia to Covéa Insurance as a Regional Underwriter. Lucia, Regional Underwriter Like many people in the insurance industry, Lucia didn't set out with a career in insurance in mind, but it's a path that's led to nearly two decades of experience across claims, household, mid-net-worth and commercial property insurance. After spending 18 years with Gallagher, Lucia found herself looking for a new opportunity following redundancy and was keen to find a

SME Experts: Fleet Insights with a Senior Fleet Underwriter By Paul, Senior Fleet Underwriter for the Midlands, North and Scotland within Covéa Insurance's Mid Market Commercial team. Paul, Senior Fleet Underwriter This month, as part of our SME Experts series, we sat down with Paul, Senior Fleet Underwriter for the Midlands, North and Scotland, to get his take on the fleet market. From the shifting dynamics of capacity and pricing to the evolving world of electric vehicle fl

By Sue Coffey When we brought together brokers, industry experts and colleagues from across Covéa Insurance recently, one message came through loud and clear: while we cannot control the weather, we can all play a role in helping customers prepare for it. Sue Coffey, Personal Lines Director Our discussion focused on a topic that is becoming increasingly important for brokers and customers alike, the impact of changing weather patterns and what they mean for flood resilience,

Covéa Strengthens Support for Vulnerable Customers With New Information Sharing Guidance. Covéa Insurance has introduced new guidance designed to improve support for vulnerable customers by helping them avoid repeatedly sharing sensitive personal information throughout the claims and insurance journey. Developed through collaboration between Covéa's Customer and Data Protection teams, the guidance provides a clear framework for how vulnerability information can be shared ap

Covéa Insurance retains prestigious ServiceMark with Distinction accreditation Covéa Insurance has successfully retained its Institute of Customer Service (ICS) ServiceMark with Distinction accreditation, following a mid-term review of its three-year accreditation programme. The accreditation recognises organisations that demonstrate an outstanding commitment to customer service and place customers at the heart of their business. The latest review saw Covéa Insurance improve

For owners of high-value homes, there is another change on the horizon worth keeping an eye on. The Government has announced plans for a new High Value Council Tax Surcharge, expected to apply from April 2028 to residential properties valued at £2 million or more. The proposals are still being developed, but they could affect a relatively small number of high-value properties across England. For Private Clients, it raises an interesting question: if the value of your client’s

For many Private Clients, their home is more than an asset. It may be the place where generations of family memories have been made, alongside collections, jewellery, artwork and other possessions that have been built up over many years. So when it comes to protecting that legacy, knowing what everything is worth matters. Sara Simmons, Head of Technical Underwriting Values can change Property values move, but so can the cost of rebuilding a home. Renovations, extensions, spec