We are incredibly proud to share that we have once again achieved 5-Star status in the Insurance Times Broker Survey, alongside being ranked Number One for Personal Lines for the eighth consecutive year. This year also saw us awarded 5 Stars for Commercial Lines, marking another important milestone for our business.

In periods of market volatility, client behaviour can shift quickly. Over the last 12–18 months we’ve seen a noticeable uptick in enquiries relating to physical gold holdings – from small private investors buying a few sovereigns through to significant values in the form of bullion bars.

When It Matters Most: Delivering a Truly Personal Claims Experience When something goes wrong, it’s rarely just about the loss itself. It’s about disruption, stress, and uncertainty. That’s why great claims service isn’t simply about settling a claim, it’s about delivering reassurance, clarity and confidence when customers need it most. A recent everyday claim perfectly illustrates what this looks like in practice. A Simple Claim — A Powerful Impact A customer contacted us af

The Story We Keep Telling About Gen Z Written by: Vicki Leech There’s a lot said about Gen Z at the moment.   Apparently they don’t want to work hard. They’re entitled. They expect too much too quickly. They’re difficult to manage.   If I’m honest, that just hasn’t been my experience.   What I’ve Actually Seen at Work Over the last few years, I’ve worked closely with several apprentices and early-career colleagues, and what I’ve seen is something very different.   They work h

Time to focus on what really matters - Reflections on the BIBA 2026 Manifesto My colleague Sue Coffey and I met with the BIBA senior team recently.  Post that meeting I took the opportunity to reflect on the BIBA 2026 Manifesto, particularly as Graeme Trudgill thrust a very colourful copy of the Manifesto document into my hand!   The intent behind the manifesto really stood out for me. It’s a demonstration of the vital importance of the role brokers play in the UK economy, ba

When storms hit, customers need confidence that their claims will be handled quickly and fairly. We’ve always been committed to treating customers fairly, and we believe our process for storm claims reflects this. We use three independent weather tools to verify conditions, ensuring we consider all available data before making decisions. And, where possible, we provide customers with options for settlement because flexibility matters.  We continue to consider a wide range of

Slips, trips and falls remain one of the most common winter claims, and many can be avoided with the right steps in place.

I had the pleasure of hosting an insightful and thought-provoking event in London last week, exploring one of the most pressing questions for our industry: Is motor insurance at a crossroads? Joined by an exceptional panel of experts – Stephen Long our Claims & Operations Director, Doug Woodley Head of Insurance and Strategic Insight at Thatcham Research, and Fraser Lyall, Policy Advisor, General Insurance, at the ABI. Together, we delved into the forces shaping the future of

Covéa and The AA have reinforced their long-standing strategic partnership through the launch of van insurance. This development builds on a relationship that began more than 20 years ago, underscoring the mutual trust and aligned objectives that have defined their partnership over the past two decades.

Stepping into his new role leading the Personal Lines underwriting function, Dan Venner brings with him a wealth of experience, six years...

Being 100% intermediated means you, our brokers are at the heart of everything we do. We choose to work with a limited number of partners...

The motor trade industry is in the midst of a significant transformation. Evolving customer expectations, rapid technological...

We’re thrilled to welcome Ashleigh Gray to the team as our new Regional Development Manager for the South East. Ashleigh joined us...