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We are incredibly proud to announce that we have once again achieved 5-Star status in the Insurance Times Broker Survey. This year, we were also ranked Number One for Personal Lines for the eighth consecutive year. Additionally, we received 5 Stars for Commercial Lines, marking another significant milestone for our business.

The Importance of Broker Feedback

What makes this recognition especially meaningful is that it is entirely voted for by brokers. The Insurance Times Broker Survey is one of the most respected benchmarks in our industry. It reflects the real experiences and trust of the brokers we work with every day. Receiving 5 Stars across all measured areas shows that the service, support, and partnership we strive to deliver resonate where it matters most.

The survey assesses various aspects, including underwriting expertise, ease of doing business, product offering, pricing, service levels, claims support, and the strength of our broker relationships. Achieving the highest rating across the board is a powerful endorsement of the standards our teams set for themselves.

Consistent Excellence in Personal Lines

Being ranked Number One for Personal Lines for eight years running is something we do not take for granted. Maintaining this level of performance requires constant focus, investment, and a willingness to listen and improve. Likewise, achieving 5-Star status in Commercial Lines reflects the progress across our Commercial Lines proposition and the growing confidence brokers have in working with us.

Our Dedicated Team

As Distribution Directors, we are particularly proud of the people behind these results. This achievement belongs to our colleagues across underwriting, claims, operations, distribution, technical, pricing, and support functions. They work tirelessly to deliver for brokers and their customers. Their expertise, professionalism, and commitment are what turn strategy into reality.

Gratitude to Our Brokers

We would also like to extend a sincere thank you to the brokers who took the time to complete the survey and share their feedback. Your votes, comments, and continued support are hugely valued. Recognition of this kind reinforces the importance of strong partnerships built on trust, collaboration, and doing the right thing for customers.

Looking Ahead

We see this 5-Star achievement not as a finish line but as motivation to keep raising the bar. We remain committed to listening to brokers, investing in our propositions, and continuing to deliver the high standards that have led to this recognition.

Thank you to everyone who played a part in making this possible. Together, we will continue to achieve great things in the insurance industry.

For more information on our services, please visit our website at Covéa Insurance.