For our Private Clients, claims often go beyond monetary value. They’re about sentiment, heritage, and irreplaceable craftsmanship. When a cleaner accidentally toppled a grand antique chandelier — smashing it into pieces — the client feared the worst. But our expert team knew there might be more to salvage than met the eye. The chandelier, acquired with the property over 20 years ago, had no official valuation. But through internal research and collaboration with restoration

Every year, our Private Clients claims team handles hundreds of avoidable claims — often caused not by sudden disasters, but by the slow consequences of things we meant to check but never quite got around to. These claims aren’t just costly — they’re disruptive, inconvenient and often emotionally draining. And as brokers, you're perfectly placed to remind clients that a few simple checks can make all the difference. Here’s our seasonal reminder of the things we forget to do…

When severe weather brought significant flooding across parts of the UK, triggering a sharp surge in claims. For us, it was a moment to show what great planning, the right people and seamless broker partnerships can deliver — even in the most testing conditions. Thanks to advanced weather alerts, we knew a surge was coming. Our expert team was already on alert, with our surge response plan fully activated — and our licensed loss adjusters positioned for rapid deployment. As t

When it comes to claims, the right people make all the difference. That’s why we place so much importance on having experienced professionals who truly reflect our values — not just technically capable, but also compassionate and responsive. This story from our Private Clients team showcases how our expert team, combined with tailored solutions and personal service, can turn a complex escape of water into a smooth and satisfying journey for broker and client alike. The claim

In insurance, we’re fairly relaxed about animals — until they become unpredictable. And that unpredictability tends to spike in spring. While most household policies exclude damage from “insects, vermin and pests,” it’s not always straightforward. There’s no legal definition of vermin, but it typically refers to small, furry creatures that pose a risk to health — though some, like red squirrels and dormice, are protected species. Insects, meanwhile, get little sympathy from i

What should have been a memorable weekend in London became a distressing ordeal for one of our Private Clients — but thanks to fast action, clear policy guidance, and a compassionate response, the outcome was one of confidence and care. The client and their partner travelled from the Midlands to Central London to celebrate their wedding anniversary, planning to enjoy a luxury hotel stay and some high-end shopping in Knightsbridge. Arriving in good time, they parked in an unde