Stephen Long, Chief Operating Officer

Covéa Insurance has announced the appointment of Stephen Long as Chief

Operating Officer (COO), following unanimous support from the company’s Board.

Stephen’s responsibilities within Covéa Insurance will remain unchanged, continuing to lead the company’s Claims, Operations, IT and Customer functions, and retaining his position on the Executive Committee. The appointment formally recognises the strategic importance of his role within the organisation.

As COO, Stephen will continue to balance three key priorities for the business: operating a lean and agile organisation, delivering the high‑quality service and claims handling Covéa Insurance is known for, and ensuring the company’s ongoing commitment to strong Consumer Duty outcomes for all customers.

Commenting on the appointment, Philippe Domart, Chief Executive Officer of Covéa Insurance, said:

“Stephen’s appointment as Chief Operating Officer reflects the strategic nature of his responsibilities and the critical role he plays in our organisation. He has a rare ability to balance operational efficiency, market‑leading service and our responsibilities to customers, while adapting to the changing needs of our markets and business. His depth of experience and understanding of Covéa Insurance make him ideally placed to continue leading in this role.”

Stephen is currently in his 25th year with Covéa Insurance, having joined the business in 2001 as a Graduate Trainee. Over the course of his career, he has held a wide range of roles across the organisation, gaining extensive insight into all aspects of the business and demonstrating the company’s commitment to internal progression.

Alongside his professional career, Stephen has completed both his ACII qualification and an MBA, and has played a key role in delivering major business‑wide initiatives aligned to Covéa’s Doing What Really Matters strategy. He is also a strong advocate for colleague development, community engagement in Halifax, and the company’s charity partnerships. His contribution to the industry has been recognised through the Modern Claims Awards.

Stephen Long, Chief Operating Officer at Covéa Insurance, said:

“I’m delighted to be taking on the COO role and working with Philippe and the rest of the Executive team in taking Covéa forward in the next phase of our strategy. We’ve been on a remarkable journey in recent years and look forward with real optimism. We have a hugely talented team, and we’ll continue to focus on being straight forward and easy to do business with, delivering consistently for our customers, brokers and partners and being a great place to work. We have a really bright and exciting future ahead and I look forward to playing my part as COO.”