Celebrating Our Award Wins: What It Means for You

As 2025’s award season draws to a close, we’re thrilled to share some exciting news: Covéa Insurance has been recognised with several prestigious industry awards! These wins aren’t just trophies on a shelf, they reflect our commitment to making insurance fairer, clearer, and more inclusive for you and your customers.

At the Insurance Post D&I Awards, we proudly took home:

• Inclusive General Insurance Product/Service of the Year

• The Progressive D&I Recruitment Award

  
  

And we were highly commended in:

• Employee Resource Group of the Year

• Diversity and Inclusion Network of the Year

To top it off, just last week we earned Silver for Marketing Campaign of the Year at the Insurance Times Awards.

But what do these accolades mean for you, our broker partners? Let’s dive in

Making Insurance Inclusive: SME Insurance Education

Winning Inclusive General Insurance Product/Service of the Year was a huge moment for us, and for small businesses. Our SME Insurance Education campaign tackled a long-standing challenge: helping entrepreneurs understand and access insurance coverage.

We simplified complex communications, redesigned policy wordings for clarity, and introduced neuroinclusive broker training. The impact?

• Readability scores now exceed “Plain English” standards

• Average calls per claim dropped by 15%

• Customer satisfaction and fairness perceptions soared

  
  

As Jamie Summerscales, Head of Third Party Claims, put it:

"Clear communication is at the heart of great claims service. By simplifying content and proactively educating SME customers, we’ve reduced friction and improved trust. The measurable improvements in satisfaction show how much this matters.”

Prevention First: Our Award-Winning Marketing Campaign

Our latest win, Silver at the Insurance Times Awards, was for our Prevention Campaign, which flipped the script on traditional insurance. Instead of focusing solely on fixing problems after they happen, we helped customers prevent them in the first place.

Using real claims data and consumer insights, we created practical, shareable content for brokers:

• Bite-sized LinkedIn posts

• Podcasts

• Illustrated guides

• Flood alerts

The results speak volumes:

• LinkedIn impressions up 142%

• Clicks surged 801%

• Complaints dropped

• Fairness scores hit 90%

• Early-intervention tools showed potential savings of £10m

By shifting the conversation from reactive to proactive, we strengthened broker relationships, improved customer outcomes, and even influenced industry policy. Prevention isn’t just part of our strategy, it’s shaping the future of insurance.

Why This Matters

These awards aren’t just recognition, they’re proof of our shared mission with brokers: to deliver clarity, fairness, and proactive solutions for customers. Every initiative we launch is designed to make your job easier and your clients’ experience better.

As we look ahead, we’ll keep pushing boundaries, innovating, and working with you to create an insurance industry that’s inclusive, transparent, and future-focused. Here’s to more wins, together!