Robyn Lockhart explains the significance of Covéa’s Chartered Insurer Status, highlighting its commitment to high professional standards, continuous improvement, and the benefits for employees, brokers, and customers.

Nicki Crabb discusses the importance of improving insurance education for SMEs, emphasising the role of brokers in navigating complex insurance products and the impact of digital media on customer awareness.

Catherine Masters discusses her career in insurance, the importance of female leadership, and the value of diversity and inclusion in the industry.

Sue Coffey discusses the significant impact of weather on the insurance industry, highlighting the use of weather data for pricing and claims, and the challenges posed by climate change.

Stephen Long discusses the rise in motor insurance premiums, causes like inflation and complex repairs, and offers tips for consumers to get the best insurance deals.

Keith Hector, Commercial Lines Director, discusses strategies to improve profitability, efficiency, and broker distribution, and outlines plans for 2024 focusing on profit, service excellence, and data capabilities.